Shipping policy

Shipping Policy

Thank you for shopping with us. We’re committed to making sure your fragrances arrive safely, securely, and on time.

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated Delivery Times

  • Local Delivery: 2–5 business days
  • National Delivery: 3–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number so you can monitor your delivery status.

Packaging

All perfumes and colognes are carefully packaged to help prevent leaks or damage during transit.

Incorrect Shipping Information

Please ensure that your shipping details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost, Stolen, or Delayed Parcels

We are not liable for parcels that are lost, stolen, or delayed once handed over to the courier. However, we will do our best to assist you in resolving any delivery issues.

Damaged Orders

If your order arrives damaged:

  1. Take clear photos of the packaging and product.
  2. Contact us within 48 hours of receiving your order.
  3. Include your order number and supporting photos in your message.

We will review the issue and arrange a replacement or suitable solution where applicable.

International Shipping

We currently do offer international shipping.
If international shipping is available, customers are responsible for any customs duties, taxes, or import fees charged by their country.

Contact Us

If you have any questions about shipping or your order, please contact our support team through our store contact page or email.

We appreciate your support and look forward to delivering your favorite fragrances to you.